Contact

Conduct Policy

1. Purpose

QMSAI is committed to maintaining a professional, respectful, and safe environment for its employees and external stakeholders, including partners, trainers, examiners, auditors, committee members, clients, and certification holders. This policy ensures that all interactions with QMSAI staff are conducted respectfully and ethically, free from harassment, intimidation, or unacceptable behavior.

  • The objectives of this policy are to:
  • Define acceptable standards of behavior in interactions with QMSAI staff.
  • Inform external stakeholders about conduct expectations and the consequences of unacceptable behavior.
  • Outline the roles and responsibilities in managing and addressing unacceptable behavior towards QMSAI employees.

2. Identifying Inappropriate Conduct

Unacceptable behavior includes any actions that threaten, harass, intimidate, offend, or cause distress to QMSAI staff. The cultural context and specific circumstances of interactions will be considered when assessing behavior.

  • Examples of unacceptable behavior include, but are not limited to:
  • Aggressive behavior, including verbal or physical threats.
  • Abusive language, derogatory remarks, or inflammatory statements.
  • Discriminatory remarks based on gender, race, religion, disability, or any protected characteristic.
  • Defamation, including false or misleading statements about QMSAI, its staff, or its services.
  • Persistent or excessive contact after resolution of an issue.
  • Unauthorized recordings of meetings, calls, or face-to-face conversations without prior consent.
  • Deliberate damage to QMSAI property.

3. Scope

This policy applies to all external stakeholders interacting with QMSAI staff while they are performing their duties or representing QMSAI.

4. Monitoring and Reporting

QMSAI will periodically review this policy to ensure it is applied consistently and effectively. Internal audits will assess compliance and recommend necessary improvements.

5. Roles and Responsibilities in Managing Unacceptable Conduct

QMSAI Employees: Employees are expected to uphold professionalism in all interactions and address potential conflicts professionally. If faced with unacceptable behavior, they should issue a warning and, if necessary, terminate the interaction (e.g., ending a call if verbal abuse continues). All incidents must be reported to their immediate supervisor.

QMSAI Leadership (Supervisors, Directors, and Executives): Leaders must ensure that employees understand and apply this policy. They are responsible for maintaining records of reported incidents and escalating serious cases to higher management for resolution.

CEO & Senior Management: The CEO or an appointed representative will review reported incidents and may issue formal warnings to external stakeholders. If the behavior persists, further actions will be taken, including limiting communication, terminating contracts, or involving legal authorities.

Legal & Compliance Department: The Legal Department will handle legal proceedings related to severe violations, ensuring compliance with applicable laws and protecting QMSAI’s staff and reputation.

6. Actions Against Violators

Depending on the severity of the behavior, QMSAI may take the following actions:

  • Restrict communication to specific formats (e.g., written only).
  • Assign a single point of contact for future interactions.
  • Record all communications where legally permitted.
  • Terminate contracts or partnerships where applicable.
  • Take legal action, such as seeking injunctions or damages.

7. Conclusion

QMSAI values ethical and professional interactions. This policy serves to protect employees while ensuring fair treatment of external stakeholders. Adherence to these guidelines will contribute to a positive and respectful working relationship between QMSAI and its external community.

Home
Blog
Contact